End-User License Agreement

By downloading, installing, accessing, or using the SprigLoom mobile or web application (the "Service"), you agree to be bound by this End-User License Agreement (the "Agreement"). If you do not agree, do not use the Service. The Service is offered by the SprigLoom team ("SprigLoom," "we," "us," "our").

This Agreement is between you and SprigLoom and applies whether you use the Service as a registered account holder or as a guest. Some features (posting, messaging, marketplace activity) are only available to registered users.

If you are using SprigLoom on behalf of an organisation (school, garden club, conservation group), you represent that you have authority to accept this Agreement on its behalf, and "you" includes that organisation.

SprigLoom is a kid-friendly seed marketplace, community, and research platform. The minimum age to create any SprigLoom account is 13 years old. We do not knowingly create accounts for children under 13. If we learn that an account belongs to a child under 13 without verifiable parental consent under our youth research pilot, we will close that account and delete the associated personal data.

If you are between 13 and 17 years old, you may use SprigLoom only with verifiable parental or legal-guardian consent. SprigLoom captures this consent through the in-app parental-consent flow (governed under the youth_pilot scope of our parental_consent system), which records who consented, what they consented to, and when. A parent or guardian may revoke that consent at any time, and revocation closes the under-18 account.

You agree that:

• The information you provide at sign-up (including your date of birth) is accurate and complete.
• Your account is bound to one person. You will not share your login with anyone, register more than one account for yourself without permission, or transfer your account to someone else.
• You are not currently barred from using SprigLoom under a prior termination, and you are not located in a country or on a list where the Service may not lawfully be offered.

You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.

• Provide accurate, current, and complete account information, and keep it up to date.
• Choose a strong password and do not reuse it from other services.
• Notify us at phil@sprigloom.com immediately if you suspect your account has been accessed without your authorisation, or if you notice any other breach of security.
• We are not liable for any loss or damage caused by your failure to safeguard your credentials.

We may require you to verify your email address or complete additional identity checks as a condition of using certain features (for example, listing items for sale, withdrawing payouts, or participating in the youth research pilot).

The Service lets you create, post, and exchange content — including community posts and replies, journal entries and photos, marketplace listings, profile information, and direct messages ("User Content").

You retain ownership of the User Content you submit to SprigLoom. Posting on SprigLoom is not a transfer of ownership.

By submitting User Content, you grant SprigLoom a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to host, store, cache, reproduce, modify (for example, to resize an image, generate thumbnails, or transcode for accessibility), publish, publicly display, publicly perform, distribute, and create derivative works of your User Content solely for the purposes of operating, providing, securing, improving, and promoting the Service. This licence covers things like showing your post in another user's feed, generating share previews, including your listing in marketplace search results, and producing short promotional excerpts on SprigLoom's marketing surfaces.

This licence:

• Continues for as long as your User Content is on the Service. If you delete a piece of User Content, we will remove it from public-facing surfaces promptly. Cached, replicated, or backed-up copies may persist for a short period (typically up to 90 days) before being purged from our systems.
• Does not give us the right to sell your User Content as standalone media, license it to third parties for advertising unrelated to SprigLoom, or pass it to AI-training partners outside the Service.
• Survives termination of your account only to the extent reasonably necessary to operate the Service (for example, in moderation archives or anti-abuse records, anonymised where practical).

You represent and warrant that you own or have the necessary rights to submit your User Content, and that doing so does not violate this Agreement, applicable law, or anyone else's rights.

SprigLoom serves growers, gardeners, and learners — including young people and educators. To keep the Service safe and useful, you agree not topost, transmit, share, sell, request, or solicit any of the following ("Prohibited Content"):

• Harassment, bullying, threats, intimidation, or stalking of any person.
• Hate speech, slurs, or content that targets people based on race, ethnicity, national origin, religion, disability, age, gender, gender identity, sexual orientation, or any other protected characteristic.
• Sexually explicit content, sexual content involving minors, sexualised depictions of minors, or any content that sexualises real or fictional children. Child sexual abuse material ("CSAM") is strictly prohibited and will be reported to the National Center for Missing & Exploited Children (NCMEC) or the equivalent authority in the relevant jurisdiction.
• Graphic violence, gore, animal cruelty, or content that glorifies self-harm, suicide, or eating disorders.
• Illegal content, or content that promotes or facilitates illegal activity.
• Content that infringes a third party's intellectual property, publicity, or privacy rights, including unauthorised use of trademarks, copyrighted text, photography, or video.
• Doxxing — publishing anyone's personal information (home address, phone number, workplace, schedule, identity documents, etc.) without their explicit consent.
• Spam, scams, phishing, deceptive links, multi-level-marketing recruitment, off-platform-payment schemes, or attempts to circumvent SprigLoom's marketplace flow.
• Malware, viruses, or any code intended to disrupt, damage, or gain unauthorised access to the Service or another user's device.
• Impersonation of another person, organisation, or SprigLoom staff, or any attempt to misrepresent your affiliation with someone else.
• Listings or trades for items that are illegal to sell or transfer in your jurisdiction or the buyer's jurisdiction, including but not limited to: firearms, ammunition, explosives, controlled drugs, prescription medications, tobacco, alcohol, live animals, regulated wildlife, hazardous materials, and seeds (or other plant material) whose import, export, sale, or possession is restricted by phytosanitary, agricultural, conservation, or controlled-substance law.
• Content that is otherwise considered "objectionable" under Apple App Store §1.2 or Google Play User-Generated Content policies.

You also agree not to:

• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent that applicable law expressly permits despite this restriction.
• Scrape, crawl, or bulk-export Service data using automated tools without our prior written permission.
• Probe, scan, or test the vulnerability of the Service, or breach any security or authentication measures.
• Use the Service to send unsolicited communications, harvest contact information, or build a competing product.

We may, at our discretion and without prior notice, remove Prohibited Content, restrict its visibility, suspend or terminate the accounts that posted it, and take any other action we believe is reasonable to protect the community and the Service.

SprigLoom relies on a combination of automated filters, community reporting, and human moderators to keep the Service safe.

How to report. Every post, reply, listing, and direct message in the Service has a built-in report control. On mobile, long-press a post and choose "Report". On the web, use the "..." menu on the item. You will be asked to choose a category (harassment, spam, inappropriate content, IP infringement, illegal content, child-safety concern, other) and may add free-text context. You can also email phil@sprigloom.com with the URL or screenshot of the content in question.

24-hour response commitment. SprigLoom commits to acknowledging and acting on every report within 24 hours of receipt. "Acting on" means a human moderator (or, for clear-cut cases, an automated system supervised by a moderator) will review the report and either remove the content, restrict its visibility, escalate the user's account for review, or close the report as not violating this Agreement. For severe or time-sensitive cases (CSAM, credible threats of violence, doxxing of a minor) we aim to act much faster than 24 hours and to escalate to law enforcement where required.

Blocking and muting. You can block any other user from your profile or from any content they have posted. Blocking prevents the other user from contacting you, replying to you, or seeing your future activity in surfaces we control. You can also mute users to hide their content from your feed without notifying them. Blocks and mutes are private to you.

Filtering objectionable content. We use a combination of automated classifiers, keyword and image filters, and pre-publication review (for some surfaces) to filter objectionable content before it is shown widely. We may down-rank, age-gate, or hide content that our systems flag as borderline, even if it has not been formally removed.

Appeals. If your content or account is actioned and you believe we made a mistake, you can appeal by replying to the moderation notice you received, or by emailing phil@sprigloom.com. We will respond within a reasonable time, typically within 7 days.

SprigLoom hosts a peer-to-peer marketplace where independent sellers offer seeds and related items to other users.

SprigLoom is the platform, not the seller. Sellers on SprigLoom are independent users, not employees, agents, or partners of SprigLoom. SprigLoom does not manufacture, package, inspect, certify, or warrant the seeds or other items offered by independent sellers, and we make no representation about their viability, germination rate, varietal identity, purity, age, organic status, or fitness for any particular purpose. Photos and descriptions are supplied by sellers and may not perfectly match the item shipped.

Your responsibility as a buyer or seller. Buyers and sellers are solely responsible for compliance with all laws applicable to their transaction, including but not limited to:

• Local, state, provincial, federal, and international agricultural import and export laws.
• Phytosanitary certificate requirements.
• Conservation, endangered-species (CITES), and invasive-species laws.
• Tax, sales-tax, and customs obligations.
• Seed-labelling and trueness-to-type laws (for example, Plant Variety Protection rules in the relevant jurisdiction).

If you are not sure whether a particular seed or plant is legal to ship to or from your location, do not list it or buy it.

Disputes.If a transaction goes wrong (item not received, item significantly different from description, damaged in transit), use SprigLoom's in-app dispute resolution flow rather than charging back through your card issuer or contacting your bank. Buyers and sellers must work through the dispute system in good faith. SprigLoom may mediate, request evidence (photos, tracking numbers, message history), make a final decision on the dispute, and refund or credit accordingly. SprigLoom may temporarily freeze a seller's account, payouts, or specific listings while a dispute is open. Decisions made through the in-app dispute system are final between the parties unless overturned by a court or regulator with jurisdiction.

Commission rates. SprigLoom charges a commission on completed marketplace transactions. The current rate schedule is governed by the commission_rate_schedules data store and is disclosed in-product before you list, buy, or check out. Commission rates may change over time; your transaction is governed by the rate displayed at the time you completed it.

Payouts.Seller payouts are processed through our third-party payments partner. Sellers must complete that partner's identity-verification flow before payouts can be released. SprigLoom may delay or withhold payouts for fraud review, dispute resolution, regulatory compliance, or material breach of this Agreement.

SprigLoom is designed to be safe for younger gardeners. We comply with the Children's Online Privacy Protection Act ("COPPA") and the relevant provisions of the General Data Protection Regulation as they apply to children ("GDPR-K").

• We do not knowingly collect personal information from children under 13 without verifiable parental consent obtained through a documented process (for example, our youth research pilot).
• For users 13–17, we require verifiable parental or guardian consent through the in-app parental_consent flow before the under-18 user can post, message, or transact. The consent record (consent giver, scope, timestamp, IP) is stored as part of our governance records.
• Parents and legal guardians can request read-only accessto their child's account through a parent-account link. Parents can review what their child has posted, who they are talking to (within SprigLoom's messaging surfaces), and what consents are recorded.
• A parent or guardian can revoke consent at any time by visiting their parent dashboard or by emailing phil@sprigloom.com. Revocation immediately closes the child's account and triggers deletion of personal data per Section 10.
• Marketing, behavioural advertising, and adult-only marketplace categories are disabled for under-18 accounts.

If you believe a child under 13 is using SprigLoom without parental consent, please contact us at phil@sprigloom.com and we will investigate promptly.

Termination by you. You may delete your SprigLoom account at any time from in-app settings. On deletion:

• Your account becomes inactive immediately.
• Personal data is deleted or anonymised according to our Privacy Policy and applicable retention rules (some records — for example, financial or moderation records — must be retained for legal compliance).
• Public content you posted (community posts, replies, marketplace reviews) may be anonymised and retained as part of the moderated archive rather than deleted, so that conversations remain coherent for other users. You can request hard deletion of specific posts by emailing phil@sprigloom.com; we will honour the request unless retention is legally required.

Termination by us. We may suspend or terminate your account, with or without notice, if:

• You materially breach this Agreement, including the prohibitions in Section 5.
• You repeatedly post content that is removed for policy violations.
• We are required to do so by law, court order, or regulator.
• We reasonably believe your account presents a risk to other users, to SprigLoom, or to the integrity of the Service.

We will give you reasonable notice of termination where possible and practical to do so without compromising other users or active investigations.

Effect of termination. Your right to use the Service ends. Sections of this Agreement that by their nature should survive termination (intellectual-property licences for already-posted content, disclaimers, limitation of liability, governing law) survive.

THE SERVICE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Specifically, SprigLoom does not warrant that:

• The Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
• Any information, growing tip, planting calendar, or other gardening guidance available on or through the Service is accurate, complete, or applicable to your conditions. Gardening, agricultural, or horticultural information on SprigLoom is for general educational purposes and is not professional agricultural, horticultural, medical, nutritional, legal, or scientific advice. Plant outcomes depend on countless factors outside our control.
• Listings, seeds, or other items offered by independent sellers are genuine, viable, true to type, organic, heirloom, untreated, or fit for any particular purpose.
• Communications or transactions with other users will lead to satisfactory outcomes.

You use the Service at your own risk.

To the maximum extent permitted by applicable law:

• SprigLoom shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost crops, lost data, loss of goodwill, or business interruption, arising out of or related to this Agreement or the Service, even if SprigLoom has been advised of the possibility of such damages.
• For marketplace transactions, SprigLoom's total cumulative liability to you arising out of or related to a particular transaction is capped at the total fees you paid to SprigLoom on account of that transaction in the twelve (12) months preceding the event giving rise to the claim.
• For all other claims, SprigLoom's total cumulative liability to you arising out of or related to this Agreement or the Service is capped at the greater of (a) the fees you paid to SprigLoom in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In those jurisdictions our liability is limited to the smallest amount permitted by law.

Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited (for example, liability for death or personal injury caused by negligence, or for fraud).

We may update this Agreement from time to time. When we make a material change— for example, a change that meaningfully expands what you grant us, narrows your rights, or changes how disputes are resolved — we will:

• Update the "Last updated" date at the top.
• Surface an in-app notification to active users at least 30 days before the change takes effect.
• Where required by law, also email registered users.

Non-material changes (typos, clarifications, contact updates) take effect when posted. Continued use of the Service after a change takes effect means you accept the updated Agreement. If you do not accept the change, you may stop using the Service and delete your account before the change takes effect.

This Agreement is governed by the laws of [JURISDICTION], without regard to its conflict-of-laws rules.

Before filing any formal claim, you and SprigLoom agree to first attempt to resolve the dispute informally by contacting phil@sprigloom.com and giving us at least 30 days to respond and try to resolve the matter.

If informal resolution fails, you and SprigLoom agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Service will be resolved by binding individual arbitration under the rules of a recognised arbitration body in [JURISDICTION], except that either party may instead bring an individual action in small-claims court in [JURISDICTION] if the claim qualifies. Class actions, class-wide arbitrations, and representative actions are not permitted to the extent allowed by applicable law.

If you reside in a jurisdiction whose consumer-protection law guarantees you the right to bring proceedings in your home courts (for example, certain EU/UK consumers), nothing in this section removes that right.